Introduction
Dada8 collects, uses, stores and discloses personal data in connection with your access to and use of the Dada8 online gambling platform and related services (the Services). This Privacy Policy describes the data we collect, how we use it, with whom we share it, and the rights you have in relation to your data. The data controller for your information is the entity that operates Dada8 in Curaçao and is licensed to provide online gambling services. If you have privacy inquiries, you may contact us at [email protected].
What information we collect
- Identity and contact information: full name, date of birth, home address, email address, and phone number.
- Account and login information: username, password, security credentials, and account status.
- Financial information: payment method details, bank information, and transactional history (deposits, bets, winnings, withdrawals).
- Technical and usage data: IP address, device identifiers, device model, operating system, browser type, language, time zone, and pages visited.
- Betting and game activity: bet history, game outcomes, session duration, promotional participation, and related analytics.
- Communications: messages to and from support, chat transcripts where permitted, and feedback provided through surveys or forms.
- Identity verification data for compliance: government-issued ID, proof of address, and other documents required for Know Your Customer and anti-money laundering checks.
- Marketing preferences: opt-ins, opt-outs, and consent records for promotional communications.
- Other data you provide: information disclosed in correspondence or through account settings and preferences.
How we collect information
- Directly from you: when you register, deposit, withdraw, participate in promotions, or contact support.
- Automatically through technologies: cookies, device fingerprinting, logs, and analytics to monitor performance and enhance the Services.
- From third parties: payment processors, identity verification providers, fraud prevention services, and partners who assist with marketing and regulatory compliance. We require these parties to protect your data and use it only for specified purposes.
How we use your information
- To provide, operate and improve the Services, including processing transactions and maintaining your account.
- To verify identity and comply with legal and regulatory obligations (KYC/AML).
- To communicate with you about your account, transactions, promotions, and security updates.
- To detect, prevent and investigate fraud, money laundering, and other illegal or prohibited activities.
- To personalize your experience and tailor features and promotions to your preferences.
- To perform data analytics, risk assessment, and quality assurance to improve reliability and security.
- To enforce our terms and policies and respond to legal processes.
Legal bases for processing
We rely on the following legal bases for processing your personal data: contract performance (to provide and manage the Services); compliance with legal obligations (such as KYC/AML and financial reporting); consent (where you have provided explicit permission for processing, such as marketing); legitimate interests (security, fraud prevention, and service improvement); and, where applicable, vital interests. We will provide specific information about the legal basis for each processing activity where required by law.
Sharing your information
- Service providers: processors that assist with payments, identity verification, hosting, analytics, customer support, and marketing operations, under binding contractual protections.
- Affiliates and corporate relationships: data may be shared with affiliated entities for the purpose of delivering the Services and maintaining operations, subject to this Policy.
- Legal and safety obligations: disclosure to comply with law, respond to legal processes, enforce our terms, and protect the rights, safety and property of Dada8, users, or others.
- Fraud prevention and security: disclosure to authorities, banks, and other organizations as necessary to detect and prevent fraud or prohibited activity.
- Marketing and profiling (where permitted): with your consent or as otherwise allowed by law, to provide targeted promotions through approved partners. You may opt out of such processing at any time.
International transfers
Your data may be transferred to and processed by entities located outside your country of residence. Such transfers will be protected by appropriate safeguards in accordance with applicable data protection laws, including contractual mechanisms and other permitted transfer arrangements. We will not transfer data to jurisdictions lacking adequate protection without such safeguards.
Data retention and deletion
We retain Personal Data for as long as necessary to fulfill the purposes described in this Policy and to comply with legal and regulatory obligations. When the data is no longer needed, we will securely delete or anonymize it, subject to technical feasibility and legal obligations. You may request deletion or restriction of processing, subject to applicable legal requirements.
Your rights
- Access: you may request a copy of the personal data we hold about you.
- Rectification: you may request correction of inaccurate or incomplete data.
- Deletion: you may request erasure of your data where permitted, subject to legal obligations.
- Restriction: you may request restriction of processing in certain circumstances.
- Portability: you may request data in a portable, machine-readable format and to transmit it to another controller where feasible.
- Objection and automated decisions: you may object to processing or request human review of decisions based solely on automated processing.
- Withdrawal of consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
Cookies and tracking technologies
We use cookies and similar technologies to operate and improve the Services, analyze usage, and tailor experiences. We classify cookies as strictly necessary, performance, functionality, and advertising. You may accept or reject cookies through your browser settings. We may also use local storage and similar technologies. To manage cookies, consult your browser’s help resources. Blocking cookies may limit certain features of the Services.
Security
We implement commercially reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration and loss. These measures include access controls, encryption in transit and at rest where applicable, and routine testing. No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.
Marketing communications
You may opt out of marketing communications at any time by following the unsubscribe instructions in emails or by adjusting your account preferences. If you have provided consent for marketing, you may withdraw that consent at any time. Withdrawal will not affect processing already conducted before withdrawal.
Children's privacy
The Services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor, we will delete it promptly or as permitted by law.
Policy updates
We may update this Privacy Policy from time to time. If material changes are made, we will provide notice on the Service and, where required, obtain consent. Continued use of the Services after changes constitutes acceptance of the updated policy.
Contact us
For questions about this Privacy Policy or to exercise your rights, contact Dada8 at [email protected]. You may also write to the address published on our platform for privacy inquiries.