Self-Exclusion Policy
Purpose and scope
This policy sets out the self-exclusion and time-out processes of Dada8. It applies to all registered players and their linked accounts for all products offered by Dada8. It does not apply to unregistered or non linked accounts.
Time-out for a short break
A Time-out is a temporary suspension of all gambling activity on Dada8 for fixed periods of 24 hours, 7 days or 30 days. During Time-out any login, deposits, withdrawals, or gameplay are disabled. A Time-out may be revoked only after 24 hours have elapsed from the initial request. Upon expiry of the Time-out, access shall be restored automatically unless a self-exclusion remains in effect.
Self-exclusion for longer breaks
Self-exclusion is a fixed period during which the Dada8 account is closed for the selected duration. Available periods are fixed and non negotiable: 1 month, 3 months, 6 months, 12 months, or permanent. There are no variations to these pre selected periods.
- Initiation: submit a written or electronic request through official channels and provide full name, user identifier, and chosen exclusion period.
- Stage 1 cooling-off: 24 hours during which the account is disabled and gambling activity, deposits, and withdrawals are blocked.
- Post cooling-off: a Dada8 support agent informs you of the available fixed exclusion periods.
- Confirmation: respond by electronic communication to confirm the chosen period. If no response is received within 24 hours, the account will be reopened and confirmation communicated.
- Activation and duration: once the period is activated, gambling activity is blocked for the duration and the account will automatically reactivate at expiry unless a further exclusion is arranged.
Financial protection and limits
You may set financial or loss limits in the My Account area at any time. If you exceed a maximum self-imposed limit, further actions related to that limit are restricted and the limit cannot be removed or increased without proper procedure.
To revoke a limit or an exclusion, you must submit a written or electronic notice. Dada8 reserves absolute discretion to deny such requests. We will take reasonable steps to ensure that self-exclusion is observed and to prevent promotional material from being sent to excluded players. We are not responsible if a customer uses alternate accounts or altered registration details to circumvent exclusion, or if promotional materials are delivered inadvertently. We encourage seeking professional assistance if there is any attempt to bypass exclusion during the period.
Compliance and safety
Age verification and know your customer and anti money laundering procedures apply to all accounts. Underage gambling is prohibited. Data protection and privacy obligations apply to data collected in relation to self-exclusion and related measures.
Communications and data handling
All communications regarding self-exclusion must be conducted through official Dada8 channels, including the secure in account messaging system or the official support channel. Submitting an exclusion request constitutes consent to these procedures.
Contact and policy updates
To initiate self-exclusion or a time-out, use the in account contact form or the official support channel. This policy may be updated from time to time; changes take effect upon posting.
Important notices
- Under 18s are strictly forbidden from gambling with Dada8.
- Gambling can be addictive. Play responsibly.